Refund policy
Returns, Refunds and Consumer Guarantees
1. Scope
This policy applies to physical products purchased through the Mon Mon online store. Event bookings and floral services are subject to separate terms, where applicable.
2. Change-of-mind returns
Mon Mon does not offer refunds, returns or exchanges solely because a customer has changed their mind, no longer requires the product, or selected the incorrect product when placing an order.
Nothing in this section limits or excludes a customer’s rights under the Australian Consumer Law or any other rights that cannot lawfully be excluded.
3. Australian Consumer Law
Products supplied by Mon Mon are subject to the consumer guarantees provided under the Australian Consumer Law. Those guarantees cannot be excluded, restricted or modified by this policy.
Where a product fails to comply with a consumer guarantee, the customer may be entitled to a remedy under the Australian Consumer Law. The remedy available will depend on the nature and severity of the failure and the requirements of that law.
4. Notification of product issues
A customer who considers that a product is damaged, faulty, incorrect or not as described should contact Mon Mon at hello.monmon.studio@gmail.com as soon as reasonably practicable. The customer should provide the order number, a description of the issue and any relevant photographs or other information reasonably requested to assist with assessment.
For fresh flowers and other perishable products, customers are requested to contact Mon Mon promptly after delivery, preferably within 24 hours, so that the condition of the product can be assessed. This requested timeframe is not a condition of, and does not limit, any right or remedy available under the Australian Consumer Law.
5. Vintage products
Any known age-related wear, marks or imperfections in a vintage product will be disclosed in the relevant product listing. A condition issue disclosed before purchase does not, by itself, give rise to a claim in respect of that disclosed issue. This section does not exclude rights concerning any other issue that was not disclosed before purchase.
6. Assessment and return of products
Please contact Mon Mon before arranging the return of a product so that appropriate instructions can be provided. Mon Mon may reasonably request further information, photographs or an opportunity to inspect the product to assess a reported issue.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Mon Mon will provide the remedy required by law. Reasonable return costs paid by the customer will be reimbursed where required by the Australian Consumer Law.
7. Refunds
Where a refund is the applicable remedy, it will be processed to the original payment method unless otherwise agreed or required by law. The time for the refunded amount to appear in the customer’s account may depend on the relevant payment provider or financial institution.
8. Contact
Enquiries concerning this policy or a product issue may be directed to hello.monmon.studio@gmail.com.
1. Scope
This policy applies to physical products purchased through the Mon Mon online store. Event bookings and floral services are subject to separate terms, where applicable.
2. Change-of-mind returns
Mon Mon does not offer refunds, returns or exchanges solely because a customer has changed their mind, no longer requires the product, or selected the incorrect product when placing an order.
Nothing in this section limits or excludes a customer’s rights under the Australian Consumer Law or any other rights that cannot lawfully be excluded.
3. Australian Consumer Law
Products supplied by Mon Mon are subject to the consumer guarantees provided under the Australian Consumer Law. Those guarantees cannot be excluded, restricted or modified by this policy.
Where a product fails to comply with a consumer guarantee, the customer may be entitled to a remedy under the Australian Consumer Law. The remedy available will depend on the nature and severity of the failure and the requirements of that law.
4. Notification of product issues
A customer who considers that a product is damaged, faulty, incorrect or not as described should contact Mon Mon at hello.monmon.studio@gmail.com as soon as reasonably practicable. The customer should provide the order number, a description of the issue and any relevant photographs or other information reasonably requested to assist with assessment.
For fresh flowers and other perishable products, customers are requested to contact Mon Mon promptly after delivery, preferably within 24 hours, so that the condition of the product can be assessed. This requested timeframe is not a condition of, and does not limit, any right or remedy available under the Australian Consumer Law.
5. Vintage products
Any known age-related wear, marks or imperfections in a vintage product will be disclosed in the relevant product listing. A condition issue disclosed before purchase does not, by itself, give rise to a claim in respect of that disclosed issue. This section does not exclude rights concerning any other issue that was not disclosed before purchase.
6. Assessment and return of products
Please contact Mon Mon before arranging the return of a product so that appropriate instructions can be provided. Mon Mon may reasonably request further information, photographs or an opportunity to inspect the product to assess a reported issue.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Mon Mon will provide the remedy required by law. Reasonable return costs paid by the customer will be reimbursed where required by the Australian Consumer Law.
7. Refunds
Where a refund is the applicable remedy, it will be processed to the original payment method unless otherwise agreed or required by law. The time for the refunded amount to appear in the customer’s account may depend on the relevant payment provider or financial institution.
8. Contact
Enquiries concerning this policy or a product issue may be directed to hello.monmon.studio@gmail.com.